Our Delivery Policy
UK orders under £50 can be sent via Courier (up to 5 working days) for £3.99.
Orders over £50 will be sent FREE OF CHARGE. Please allow up to 5 working days for your order to arrive.
All orders can be collected in store FREE OF CHARGE
Please note that your order will only be shipped once payment has been processed. Orders placed after 4pm will not be shipped until the following working day.
Our Returns Policy
As per the distance selling regulations:
If you wish to cancel your order you must let us know by emailing firstname.lastname@example.org within seven working days. You will then need to return the whole order to us in its original packaging at your own expense. Once we have received the complete order back we will refund the cost of the items and the original delivery charge paid.
If you wish to return an item for a credit note or exchange please let us know by emailing email@example.com within twenty eight working days. With the exception of faulty or damaged goods you are responsible for the cost of return postage. Please obtain proof of posting in case the parcel fails to reach us. The returns must reach us in their original packaging and in a saleable condition within 28 days so please package them adequately.
In the unlikely event that a parcel or product arrives damaged please contact customer services by emailing firstname.lastname@example.org so we can arrange a replacement, exchange or refund. Please note it may take up to 21 days to process a return.
For hygiene reasons piereced earrings cannot be returned unless faulty.
Old Smiddy Ltd
The Old Smiddy